You’ll Get Exactly What You Expect – May 18.2011

I remember a young lady who went to work for a company immediately after graduating from college. She seemed extremely talented but unbelievably timid.

She was assigned to a division-level marketing department where she assisted in the production of advertising and collateral material. Her supervisor associated her shyness with a lack of technical and conceptual skills. As a result, she was never included in brainstorming or planning sessions. The supervisor thought she was best suited to simple graphics layout and paste-up.

Frustrated that her talents were squandered on simple tasks, she applied to the corporate marketing department. The vice-president reviewed her resume and transferred her without interviewing her at length. His concept of the young lady was positive and assigned her to a series of important, key projects. She performed magnificently.

A few months later, the original supervisor was in the vice-president’s office admiring the new corporate ad campaign. The project consisted of television and radio commercials, full-page ads for national publications and complete press kits. The supervisor asked, “What kind of a Madison Avenue rain-maker worked this kind of magic?” The VP replied, “This was all completed by that young lady you sent me. That was the best move I ever made!”

This is but one example of the dozens of cases I can document where individuals were literally hobbled by low or incorrect expectations. In many instances, the mind set of a co-worker or supervisor can restrict an employee’s ability to become an excellent performer.

This cause-and-effect model applies to all aspects of our lives. The neighbor’s young son asked if he could mow my yard. I told him I would talk to his dad first. The father said, “I don’t think he can handle a mower. I never let him near mine. Go ahead if you like.” I assured him I would watch his son closely and be certain he could handle the equipment safely.

The boy not only knew how to handle the mower, but did such a good job, I asked him to help each week. His dad was amazed. “I never would have guessed,” he said. “You should have given him a chance,” I suggested.

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About Robynn

Robynn Jaymes has spent her whole life in radio… 30 years!! And almost half of them have been at Star Country. Originally from Cincinnati, Robynn came to the area as a Liberty University student. Along with all things country music, Robynn is a big fan of Football!—The Virginia Tech Hokies, The Washington Redskins and, of course, the Cincinnati Bengals. And also, “I’m addicted to the Weather Channel,” she says. Right now, Robynn is a big fan if the music coming from Miranda Lambert, Lady Antebellum and Kenny Chesney! Robynn is also a winner of the Billboard Air Personality of the Year award. Hear all new Warm & Fuzzies with Robynn M-F at 11:45AM!

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